Customer Engagement Transformation

Paragon Globe Berhad > Our Services > Customer Engagement Transformation

Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Corporation Information

Corporation Information

Paragon Globe Berhad has diversified its business into construction and property development to…read more

Investors Relations

Investors Relations

Paragon Globe Berhad as a public listed company on main board of Bursa Malaysia has recently announced…read mor

White Papers

Paragon Globe and Iskandar Capital Ink First Integrated Sustainable Living (“ISL”) Deal

News 004

Media : The Iskandarian Date : 03 January 2020 (Friday) ...

Paragon Globe labur RM52.9 juta dalam Builtech Acres

News 02

Media : JohorKini Date : 31 December 2019 (Tuesday) Sec...

Paragon Globe ventures into healthcare sector

December 23, 2019

Media : The Star Date : 23 December 2019 (Monday) Section : StarBiz Page : website version >>Click Here

Paragon Globe invests RM53m in healthcare

December 23, 2019

Media : The Malaysian Reserve Date : 23 December 2019 (Monday) Section : Business,News Page : website version >>Click Here

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

Report for 2016 1.7 KB

Our Brochure 1.25 KB

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POSTPONEMENT OF EXTRAORDINARY GENERAL MEETING SCHEDULED TO BE HELD ON 18 MARCH 2020

Paragon Globe Berhad ("PGB") had on 17 March 2020 issued the Notice of Postponement of Extraordinary General Meeting ("EGM") to hold its EGM at Level 2, Grand Paragon Hotel, No.18, Jalan Harimau, Taman Century, 80250 Johor Bahru, Johor, Malaysia on Thursday, 2 April 2020 at 10.00 a.m. instead of Wednesday, 18 March 2020 at 10.00 a.m. as stated in the Notice of EGM dated 2 March 2020.

On 25 March 2020, our Prime Minister further announced that the movement control order will be extended to from 31 March 2020 to 14 April 2020 to contain the COVID-19 outbreak.

Hence, the Board of Directors ("Board") of PGB hereby announced that the date to convene the said EGM will be determined in due course subject to the announcement of the authorities and appropriate announcement will be made in due course.

OFFICE TEMPORARILY CLOSED

With the further announcement on 25 March 2020, the Prime Minister Tan Sri Muhyiddin Yassin has declared that Malaysia will extend nationwide Movement Control Order until 14 April 2020, due to the COVID-19 outbreak, our company will be temporarily closed from 18 March 2020 (Wednesday) to 14 April 2020 (Tuesday).

At the meantime, we can be reached via email (enquiry@pgbgroup.com.my).

We would like to remind everyone to stay vigilant, avoid crowded places, monitor your health, practice good personal hygiene, and seek medical attention immediately if you're unwell.

Let's stay united during this pandemic and overcome all odds.