Customer Engagement Transformation

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Explore our Customer Engagement Transformation services.

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Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

  • Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
  • Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
  • Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Corporation Information

Corporation Information

PGB has diversified its business into construction and property development to…read more

Investors Relations

Investors Relations

PGB as a public listed company on main board of Bursa Malaysia has recently announced…read more

White Papers

Paragon Badminton Cup 2022 attracted around 350 participants

Press Releases PIC 03_ Paragon Badminton Cup 2022

Johor Bahru, July 10, 2022 – Paragon Badminton Cup 2022 main...

百丽环球集团 连续2日首办羽球赛

News IMG_6210

Media: Sin Chew Daily Date: 9 July 2022 (Saturday) Section...

Paragon Globe Berhad and Paragon Market Place sharing Holy Month’s Blessing with children in need

April 27, 2022

Media: The Iskandarian Date: 27 April 2022 (Wednesday) Section: News Page: Website

Paragon Globe Berhad and Paragon Market Place sharing Ramadan Blessing with underprivileged children

April 22, 2022

Johor Bahru, April 22, 2022 – Paragon Globe Berhad together with Paragon Market Place have collaborated to organise a corporate social responsibility ...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

Report for 2016 1.7 KB

Our Brochure 1.25 KB