Business Process Transformation

Paragon Globe Berhad > Our Services > Business Process Transformation

Explore our Business Process Transformation services.

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Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

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Case Studies

Corporation Information

Corporation Information

Paragon Globe Berhad has diversified its business into construction and property development to…read more

Investors Relations

Investors Relations

Paragon Globe Berhad as a public listed company on main board of Bursa Malaysia has recently announced…read mor

White Papers

Paragon Globe Berhad and Paragon Market Place sharing Holy Month’s Blessing with children in need

News IMG_5923

Media: The Iskandarian Date: 27 April 2022 (Wednesday) Sec...

Paragon Globe Berhad and Paragon Market Place sharing Ramadan Blessing with underprivileged children

Press Releases IMG_5923

Johor Bahru, April 22, 2022 – Paragon Globe Berhad together ...

百丽环球集团新春送暖 布施孤儿和老人院

February 19, 2022

Media: 东方日报 Date: 19 February 2022 (Saturday) Section: 南马 Page: Website

百丽环球集团新春布施 2慈善团体受惠

February 19, 2022

Media: Sin Chew Daily Date: 19 February 2022 (Saturday) Section: 大柔佛 Page: 07

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

Report for 2016 1.7 KB

Our Brochure 1.25 KB