Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

Paragon Badminton Cup 2022 attracted around 350 participants

Press Releases PIC 03_ Paragon Badminton Cup 2022

Johor Bahru, July 10, 2022 – Paragon Badminton Cup 2022 mainly sponsored and co-organised by Paragon...

百丽环球集团 连续2日首办羽球赛

News IMG_6210

Media: Sin Chew Daily Date: 9 July 2022 (Saturday) Section: 大柔佛 Page: 04

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.